24X7
Dedicated
Expert Logistics
Back Office
Pricing, data entry, documentation, track & trace, customer support, logistics coordination, invoicing and accounts can be handled by an experienced, expert and trained freight-forwarding team in Cochin, India, so your in-house people can focus on customers and sales.
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Client story
"A Reliable Extension of Our Own Office"
ACS Europe GmbH, a freight forwarding and air cargo brokerage company near Frankfurt, outsourced its recurring back-office processes to SCM BPO.
Nils Holder · ACS Europe GmbHTheir dedicated logistics back-office team quickly understood our freight forwarding workflows. With SCM BPO, we are able to reduce operational costs by approximately 70%, improve shipment processing turnaround time and extend support across time zones.
Sound familiar?
The Problems Every Forwarding Business Owner Faces
These are the problems forwarders tell us before they start working with us.
Rising operational costs
Salaries and overheads keep growing while margins get squeezed.
Shortage of experienced staff
Good operations people are hard to find, and turnover resets everything.
Daily tasks left unfinished
Office staff leave their desks before the day's work is done, and jobs pile up.
Shipments that never get billed
Missed or late invoices mean money you earned is never collected.
You want to scale, but can't
The right people are hard to find and hiring adds financial pressure.
Managing multiple locations
Opening or running offices in new countries feels risky and hard to control.
No cover outside office hours
Staff aren't available before or after office hours, on weekends or on holidays.
Too much repetitive work
Your team spends its day on documents and follow-ups instead of sales.
Our advantage
Want to see what you could hand off? Talk to us today.
What we support
Real Shipments. Real Documents. Real Systems.
Our team handles live air freight, ocean freight and NVOCC processes for forwarders every day.
Air freight
Airline bookings, AWB documentation, milestone tracking and customer updates.
Ocean freight & NVOCC
Rate filing, bookings, B/L documentation, container tracking and carrier coordination.
Your hours, our shift
Supporting Forwarders Across 4 Continents
Your desk will have dedicated expert staff, wherever your office is. Some of the cities we serve:
The real comparison
Hiring Locally vs SCM BPO
| Hiring locally | SCM BPO | |
|---|---|---|
| Cost | Full local salaries, benefits and office space | One client reports ~70% lower operational costs |
| Hours covered | One shift, local office hours | 24x7, set to your time zone |
| Training | Management time spent training every new hire | Team already trained on forwarding workflows |
| Staff turnover | Each resignation means hiring and training again | We replace and train staff, your service stays consistent |
| Holidays & after hours | Office closed, work waits until staff return | Staff available outside office hours and on holidays |
| New locations | Hire and manage a new team in each country | We already run operations across multiple countries |
| Peak season | Overtime or temporary staff | Scale up without increasing your overheads |
See the difference for yourself. Talk to us today.
How it works
We Cover the Shipment From Quote to Cash
Hand over every stage of a job, or only the ones that slow your team down.
- 1
Rate request
Collect carrier and agent rates.
- 2
Quote
Prepare and send in your format.
- 3
Booking & docs
Confirm booking, draft B/Ls and AWBs.
- 4
Track & trace
Watch milestones, flag delays.
- 5
Updates
Inform customers and agents.
- 6
Billing
Verify costs, raise invoices.
- 7
Accounts
Payment follow-up and reconciliation.
Getting started
Three Steps to Your Dedicated Team
- 1
Book a consultation
Fill in the form, call or message us on WhatsApp. We'll review where your team loses time.
- 2
Map your processes
We document each task step by step under NDA and agree on checks and turnaround times.
- 3
Go live and scale
Your dedicated colleagues start work in your systems. Add more processes or people when you're ready.
Before you decide
Questions Forwarders Ask
Which businesses do you work with?
Freight forwarders, NVOCCs, air cargo brokers and EXIM companies. We support air freight, ocean freight and NVOCC-related processes.
Do you work in our software?
Yes. We work inside your TMS, ERP, email and carrier portals with the access you give us. You keep full control of your systems and data.
How do you keep our data secure?
We sign an NDA before we see any data, use named user accounts and follow your access rules. You can remove access at any time.
Will we have dedicated staff?
Yes. You get named colleagues who learn your workflows. For example, ACS Europe GmbH works with five dedicated team members.
What hours do you cover?
We work 24x7, including outside your office hours and on holidays. Shifts are set to your time zone so the team is online when your customers and agents expect a reply.
Can we start with just one process?
Yes, and we recommend it. Start with one process, review the quality, then hand over more.
Talk to Our Team
Kakkanad, Kochi, Kerala 682042, India
Visit our office in Kochi
Koyenco Techpark, KEPIP, Infopark, Kakkanad
Open in Google Maps →Your Dedicated Back Office Starts With One Message
Tell us which processes slow your team down, and we'll show you how we'd run them.